Refund Policy

Effective date: May 10, 2025

1. Overview

At DiamondFUpoamLou, we are committed to delivering premium detailing and car care experiences. Due to the nature of our services, we maintain a clear refund policy to ensure fairness and clarity for all clients.

2. Non-Refundable Services

• Completed car wash, detailing, or ceramic coating services
• Missed appointments or late arrivals beyond 15 minutes
• Bookings canceled less than 2 hours before appointment time

3. Eligible Refund Scenarios

Refunds or rescheduling may be considered under the following circumstances:

• Service cancellation made at least 2 hours in advance
• We are unable to fulfill your booking due to our error or emergency closure
• You are dissatisfied with the service and notify us within 1 hour of completion, subject to inspection and validation

4. Partial Refunds

In rare cases, partial refunds may be issued for services that were interrupted or modified due to external factors such as weather conditions or equipment failure.

5. Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method. Cash payments may require in-person confirmation and bank details for transfer.

6. How to Request a Refund

To request a refund, please contact our team with the following information:

• Your full name and contact number
• Date and time of your appointment
• Description of the issue

Email your request to: billing@diamondfupoamlou.com

7. Contact

If you have questions about this policy, you may contact us at:

Email: billing@diamondfupoamlou.com
Address: Lungolago 96, Tersnaus 7116, Switzerland